I can't login to my emsb account

hohobar
hohobar Posts: 2 ✭✭
edited April 2022 in Internet

It is restricted to connect emsb outside of canada and IT guy says im using some sort of vpn, but I'm not using anything.

Is fizz using not Canadian internet???? is there anyway i can connect from Canada?

Best Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭
    Answer ✓

    @brouleau21

    EMSB is the Engish Montreal School board


    @hohobar

    Some browsers have VPN option built in and will be automatically enabled for privacy reasons. Did you try another browser ?

    Trying going to this web page to see what it returns as info about your connection.

    https://www.whatismyip.com/

    Will give you a good idea on your IP and it's geolocation.

    image.png


  • Whizz
    Whizz Posts: 24,808 admin
    Answer ✓

    Hello hohobar ,

    Thank you for letting us know about this situation.

    I'll recommend you to follow the tips that our fellow members have provided to you.

    If still won't work, you can also reach us in private to have a look at your particular case. On the below link, you can find our contact channels:

    https://fizz.ca/en/contact-us

    Have a good one,
    -Radu

Answers

  • brouleau21
    brouleau21 Posts: 178 ✭✭
    edited April 2022

    Fizz is all Canadian (it is a subsidiary of Videotron) Check your antivirus settings, sometimes they also block some trafic

    Also please specify what EMSB is, this may help us help you.

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @hohobar, did you make any changes to the device/browser that you use to log in to the EMSB? I have some suggestions below, post to the forum what resolves the issue for you.

    • update your operating system, software and apps and clear the data cache/cookies
    • reset your browser to factory/standard settings and then tailor your desired settings
    • if a browser reset doesn't resolve it, consider removing and re-installing the browser or try another browser
    • browsers with built-in VPNs require the user to enable the VPN in settings and manually or automatically turn it on....look in your browser settings under security
    • connect with the IT dept of the EMSB and describe your set up....phone/computer type, Android/MAC/Windows, browser, etc.

    Funny, Fizz is a QC company and without using a VPN or false location app/software, your IP address should appear to be in QC.

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