when i open data , i have no access to internet

abderahmen
abderahmen Posts: 4 ✭✭
in Internet

Hello all , please i activated recently my sim card .i opened the data on my mobile phone and the symbol of 3G apprear and desappear instantly ! please i have to use data urgently!!!

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @abderahmen


    Hi,

    please first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds.

    After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

    If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM card into this phone and see if it is possible to access the internet. This will tell you if your phone is the source of the problem.

    Also, activate and deactivate a few moments later the aircraft mode of the device in question, but also make sure that the APN (NPA) configuration of your device is adequate in its settings.

    Source: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    You can also test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @abderahmen


    And if the problem still persists, I strongly suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • abderahmen
    abderahmen Posts: 4 ✭✭

    hello , thank you for the quick respond .i didn' t receive the configuration even i did resent the config in the link that you sent me ?

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @abderahmen


    If I understand correctly what you’re saying and since the problem persists despite the possible corrections proposed by the troubleshooting, you should contact Fizz’s support team directly to inquire about that isue as mentioned above.

  • mimillenium
    mimillenium Posts: 50 ✭✭

    I have the same problem, let me know if you fixed it.

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