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Hello Ruby261017, 
I hope you are doing well.

After verifying your account, I noticed that your mobile plan is looking good, however, if you still cannot use all of your services properly, I would kindly invite you to contact us, so we can further verify and assist you through this situation. You can check out this page and choose a communication channel of your liking to contact us https://fizz.ca/en/contact-us.

Cheers!
-Sergiu