my account is in good standing but i am still unable to make a call
Hi , i am unable to make local calls even if my calls are unlimited and my account is in good standing, when i call, it says my plan doesn't support this call and when someone calls me it says the number is not in service.
i have already tried all the methods , removing my sim card , trying on a different phone , everything is updated but still no resolution
Answers
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Hi
If your service was suspended and you just paid your bill, service will be restored within 2 to 3 hours. Also try restarting your device at that point.
You are also able to see that the payment was successful by going to My Plans >> Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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my payment isnt due another 13 days , my accoutn is in good standing , it just stopped working
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In this case, you should definitely contact Fizz customer service.
open a FAQ help link: https://fizz.ca/en/transaction-history and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
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thank you , i am on it but the queue keeps going up, hopefully it gets resolved soon
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