i added the international call add on but i need it active now. it says active next month.

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Rena
Rena Posts: 1 ✭✭
edited March 2022 in My Mobile

i added the international call option and i want it active immediately and not in a month. how do i do that?

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,082 ✭✭
    edited March 2022 Answer ✓
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    Hi Rena

    This is not possible, Fizz is a prepaid service.

    You can always add money in your wallet or buy an addons in order to be able to use it right away.

    When does a plan change come into effect?

    Your new plan will take effect (and you will be billed the new amount) at the start of your next payment cycle. 

    If you need features such as data, minutes, texts or minutes for international calls immediately, buy an Add-On or use your Wallet to pay as you go.

    If you change your plan, your rolled-over data will match your new coverage. For example, if you switch from a Canada-US to a Quebec plan, your rollover data will also switch to a Quebec plan.

    Source: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    Here we are uses, you can always contact the support

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
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    Hello @rena, what do you mean by adding the international call option? Fizz offers the Canada + USA coverage option as a regular monthly plan but changes to your regular monthly plan do not come in to effect until your next billing period.. If you want to roam/call outside these areas using your Fizz phone number the option is to purchase a travel/long distance add-on, which do come in to effect immediately. If you do decide to contact Fizz for Customer Support, another method of contacting them is to log in, go to My Settings, Contact Form and submit your message and this exchange occurs by the email address registered on your account. I hope this information helps address your question.

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