Internet down and no access to chat
Hi,
How can I get my internet back? It is now down since 24h on desktop and phone. I have restarted my modem twice and restarted the wifi on my devices, to no avail. I have tried to contact the chat and it didn't work (never starts when I click on the ? and choose Chat).
Help!
Best Answer
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Hi,
I suggest you to contact Fizz’s customer service team directly to resolve this issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hi,
you can test some of the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
And if the problem still persists, I suggest you to contact Fizz’s support team directly to inquire about possible network work or an outage in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Thank you for this template message, Dapfizzer.
FYI Twitter direct messaging does not appear in the choices I'm given by clicking the ?. When I searched that Fizz account on the Twitter app, I see that we can't even direct message the account, even if we're a follower. So Twitter seems to be out of order too! How do we do when that happens?
I can't use Whatsapp et Messenger. What are my options?
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In fact, social media communication channels are used to leave a message so that you can continue your business until the service is available again. For real-time chat, you’ll need to use Chat on the platform.
Occasionally when the Chat is unavailable, wait a few moments and then try again to finally have access to the Chat then. Also, sometimes it is easier to access through the French version of Fizz’s siteweb.
Try it with this link and don’t worry the French link will not affect the language used for your conversation with the Service: https://fizz.ca/fr/faq/etat-services
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In fact, I work online so I can't continue my business when internet is down. Do you suggest that I must make my help request directly in a tweet by mentioning fizz's handle. This makes so little sense to me. Regarding the chat option, what is particularly bad is that there is no way to know what is happening if it's in overload. It just doesn't load and stays grey. A message saying it's overloaded would be a minimal UX fix. And now, when I click on it, it doesn't even respond at all anymore. This function is not in working order and it's the only option left for me at the moment...
I went and tried the French version, with the exact same results.
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Same thing for me.
Iam in Candiac and internet is up and down non-stop. Can't work with that.
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I’m also at work and just trying to help you, if not to orient you on the platform... The link on Twiter usually works, just like the Chat, since the service is available 24/7. Maybe just refresh from time to time and you can get in touch. As my first message says, in such a situation, the number of pending sessions is higher than the service’s processing capacity.
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OMG you do not work for Fizz @Dapfizzer?
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I am a user just like you, you are on the Fizz community hub, which is a forum for mutual help between users. However when the Fizz team has the availability, some members of the team intervene on the forum to advise advice, among other things, or to clarify a situation with precise answers regarding said situation...
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I usually try to be more present to help other users but I had an overload this morning...
It seems that since 24h there is some maintenance work in some areas, and, or temporary unavailability for others. However, with stakeholder feedback on the forum, the technical team is working on it to address it as quickly as possible. However, only the Service can offer you precise answers about your situation according to your area.
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@Dapfizzer OK so I take it that you are not working directly for Fizz and doing this for free, or with a slight financial advantage for this, so not really there for us only. Sorry for your time on this.
Still can't contact anyone on the chat options.
This is a sad state of affairs...
I sure will not recommend the service to anyone in that state. I will have to remain on my phone data in the meantime, with a much reduced use. This is no way of conducting a business and Fizz proves itself to be unreliable because of its lack of customer service.
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