I ordered a sim card, but lost. Delivery only sent to main door without condo unit. Resend?

Dieqi
Dieqi Posts: 3 ✭✭
edited March 2022 in My Mobile

I ordered a sim card, but lost. Can Fizz arrange to resend?

Item: 1 Fizz SIM card(s)

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited March 2022 Answer ✓

    @Dieqi


    Hi,

    you can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history / See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
    go to shipping number to track your delivery on the courrier service website

    Go to shipping number to track your delivery on the courrier service website


    *The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.


    Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

Answers

  • Dieqi
    Dieqi Posts: 3 ✭✭

    May I have the linkage for the online chat (with Fizz)?

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited March 2022

    @Dieqi


    If the delivery of your SIM card is flagged as delivered but you haven’t received it:

    1. Log into your account and go to My profile .
    2. Click on Order history / See details.
    3. Click on the shipping number to go to the carrier’s website.
    4. Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

    If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours. 


    Here's how to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Rydock
    Rydock Posts: 206 ✭✭

    Buy at couche tard

  • Whizz
    Whizz Posts: 23,064 admin

    Hi Dieqi,

    Thank you for posting on our community.

    I see that one of my colleagues took care of it and the situation has been resolved.

    If you need to reach us again in private, have a look on the links that Dapfizzer has provided you. You can also verify this link:https://fizz.ca/en/contact-us

    Have a nice one!

    -Radu

  • Dieqi
    Dieqi Posts: 3 ✭✭

    Thank you all, I bought a new one from Couthe-Tard.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Dieqi


    You're welcome!

  • Bitnamus
    Bitnamus Posts: 5 ✭✭

    How did you get the sim card for 5$? When I try to order one, it's 15$.

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