My phone can’t make nor receive phone calls
Best Answer
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Hello Yukun,
I am sorry to hear about the situation you encounter.
I tried verifying your Fizz account and plan, however, I did not manage to find them in our database.
We invite you to perform the following troubleshooting steps:
- restart your phone,
- turn on the Airplane mode for 2 minutes, deactivate it and then test a call.
- make sure that the phone is set up to automatically select the Fizz network. The steps to verify can be found on our FAQ: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
I also invite you to test the other troubleshooting steps available on our pages, here is another one: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
In case none of these manipulations provides the solution, we invite you to contact us again, on the desired contact channel, with specific details about your situation and your phone number, so we can find it in our database and do more in-depth verifications.
We are available for our customers 24/7 on WhatsApp, Messenger, or on the chat line. Here is a useful link: https://fizz.ca/fr/nous-contacter
Thank you for your understanding and I hope you'll have a great evening!
- Cecilia0
Answers
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Hi,
please first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds.
After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.
If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM card into this phone and see if it is possible to make or receive calls. This will tell you if your phone is the source of the problem.
You can also test the troubleshooting mentioned in the following FAQ:
https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
And if the problem still persists, I strongly suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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This is the most ridicule self help service like AA meeting. They should be charged with fraud.
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Hi,
I suggest you to contact Fizz’s customer service team directly to resolve this issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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