My internet connection is lagging.
Hi,
I'm using my home internet for MMO gaming. Currently, I found it's bit laggy, using WinMTR to trace down the problem I found the connection to from modem to videotron lost the most package. Check the following log. I'm using wired cable during the test. Any ideas why it happened?
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 6 | 582 | 548 | 1 | 14 | 50 | 10 |
| modemcable001.124-58-74.mc.videotron.ca - 7 | 569 | 532 | 8 | 14 | 53 | 16 |
| 10.170.155.38 - 0 | 714 | 714 | 9 | 14 | 39 | 13 |
| 216.113.123.170 - 0 | 713 | 713 | 7 | 15 | 45 | 11 |
| 216.113.125.70 - 0 | 713 | 713 | 7 | 15 | 86 | 14 |
| te-9-3.cr3.mtl.iweb.com - 1 | 710 | 709 | 6 | 14 | 72 | 24 |
| ae1.cr5.mtl.iweb.com - 0 | 713 | 713 | 6 | 15 | 36 | 12 |
| te-14.cr4.mtl.iweb.com - 0 | 713 | 713 | 6 | 14 | 36 | 13 |
| 107.161.73.6 - 0 | 713 | 713 | 4 | 13 | 44 | 11 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Best Answer
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Hi,
you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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Hello Phi,
I have verified and see that you've managed to contact us on Live Chat and one of my colleagues helped you further with this situation.
Please reach us back if you have any other questions. You can contact us any time at https://fizz.ca/en/contact-us
Have a great day!
-Adelina0 -
Do you have a gaming modem or standar modem? Some gaming modem have priority connexion make sur you are on this onevif you have gaming modem!
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