How to add Travel Data

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alex50900
alex50900 Posts: 1 ✭✭
edited March 2022 in My Mobile

Hi I purchased to Data to go to Mexico, but now that I need more Data, I am unable to purchase any more on the website using the Travel tab.. Any suggestions?

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  • Whizz
    Whizz Posts: 19,231 admin
    Answer ✓
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    Hello alex50900,

    I am sorry to hear about this situation.
    I just verified your account and the option is available from my side.
    Please try clearing your cache memory and cookies and try again.
    You can also use an incognito browser for this and it should work right away.
    If by any chance you still encounter any difficulties please contact our support team to assist you further: https://fizz.ca/en/contact-us

    Have a good one,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited March 2022
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    @alex50900


    Hi Alex,

    you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Rydock
    Rydock Posts: 206 ✭✭
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    Tell us if we are able ans what you have Do!! Thank

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