Referral bonus

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SkyHigh88
SkyHigh88 Posts: 138 ✭✭
edited March 2022 in About my account

I am new to fizz and recently activated an account so i can transfer my current phone number. Was not aware that the referral bonus is stuck to a previous number and not the account itself. Fizz will jot transfer this to my current number. So basically i just lost my referral bonus. This is not fair at all. This is the reason why i am adamant to transfer my account.

Anyone can help me resolve this issue?

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @SkyHigh88


    Hi,

    a referral code must be entered when the person is activating their plan.

    • Once on fizz.ca, the person must create their plan.
    • The referral code must be entered in the field provided at the bottom of the order summary.


    If a person forgets to enter the referral code when subscribing, they’re unfortunately out of luck. We cannot retroactively apply a referral code. 

    Any one person can only be referred once, when they subscribe to their first Fizz service. For example, if a person subscribes to the Fizz mobile service without using a referral code, she won’t be able to use one when she adds another mobile plan or subscribes to the Home internet service (the reference code field will have disappeared).  

     

    subscription flow with referral code


    Source: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz#2

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @SkyHigh88


    For any questions about that situation you can also directly contact Fizz’s customer service team for precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Mataze
    Mataze Posts: 2,070 ✭✭
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    The referral bonuses should stay in the account itself. They are not related to the plan. If you haven't change the account email adress that is affiliated with the referral bonuses, they should be in your account IMO.

    As mentionned before, a referral code must be entered when the person is activating their plan. If the code is not entered, it is unfortunately too late.

    To track the status of your invited friends, and know the amount of the referral bonus you'll receive (or referral bonuses if several of your friends activated their plan using your referral code) :

    1.     Go to My Profile in your Fizz account.

    2.     Select Referral Bonuses.

     

    *You'll see a summary of your referral bonuses, including the amount of each:

    ·        The amount under Pending corresponds to your referral bonuses that are waiting for your friends’ second payment.   

    ·        The amount under Total received represents the bonuses you received.

    ·        Under Used, you’ll see the amount of your bonuses that were applied to date on your monthly payments.

    ·        The amount under Balance corresponds to the amount left to apply to your upcoming payments.

    image.png


     *To see the referral bonuses that were applied to your payments, check your Transaction history.

     

    Source: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends#3

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