I'm curious, what is the level at which you unlock Visual Voicemail as a reward/upgrade? I remember that used to be a thing.
visual voicemail is now the basic voicemail for our mobile plans. So whatever name you see, Voicemail or Visual voicemail, know that we're referring to the same thing, Visual voicemail.
Your mobile plan must include the Voicemail option, as well as data.
With Visual voicemail, your messages are literally at your finger tips. You listen and manage your messages by selecting them directly on your phone screen, without having to “call” your voicemail.
You can change your plan at anytime by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle.