I was charged twice?

Sileove
Sileove Posts: 1 ✭✭
edited March 2022 in About my account

I was charged on February 25 and it says my next payment is February 28?? plus miscellaneous fees of $30... can you stop this transaction or refund me?

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @Sileove


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that issue whit your payment, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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