Sim never received
Best Answer
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Hi Morchid,
Thank you for reaching out to us.
I can see that your last SIM card order is from February 12th. If I understand correctly, your last two SIM cards were also not honoured?
Did you check with Planete Courier to see what they know about these orders?
You can check via the link that can be found under My account->My Settings->Order history->See details under the orders there, then click on the numbers in blue next to the Follow your shipment indicator.
Let us know about the details that you were given.
Thankyou very much for your understanding, patience and collaboration.Havea good one!
Andrei
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Answers
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It’s the 3rd time a pay for a SIM card never received
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Hi Morchid,
You Check the delivery status
If it's the third time you need To Chat with Fizz support:
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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Hi,
you can see the status of all your Fizz orders in your Order history.
- Log into your account and go to My profile.
- Click on Order history / See details.
- Click on the shipping number to see on the carrier’s website the details of your delivery.
- If there’s any inconsistency with the delivery information you see, contact the carrier directly.
- If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.
Go to shipping number to track your delivery on the courrier service website
*The delivery date indicated on your order summary is meant as a guideline; shipping is done by a third party, and Fizz cannot guarantee a specific delivery date.
Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
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If the delivery of your SIM card is flagged as delivered but you haven’t received it, or if there’s an issue with the delivery of your phone:
- Log into your account and go to My profile .
- Click on Order history / See details.
- Click on the shipping number to go to the carrier’s website.
- Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.
If the courier service cannot make a new delivery attempt, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours.
Here's how to directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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My first comment may look stupid, but is your address entered correctly? Do you have an apartment number you forgot to put?
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