Can't use internet and upstream light keeps blinking green
Best Answer
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Hi,
you should contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Answers
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As you can see in the troubleshooting mentioned in the following FAQ, the modem is searching for the frequency: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3
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Thanks, I'll contact them
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@Dappfizzer
Sorry, can I ask you one more thing?
I clicked Chat on the page of the link you sent, but it didn't lead me to anywhere, any other buttons didn't work too. Why?
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Do the same as you did but on the French side of the site by pressing on the little globe on top of the screen, don't know why but the english side sometimes has difficulties to being able contact Fizz’s support team.
And you can also do it on Facebook, by leaving a private message: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Thanks for your response, but they don't work even on French side.
I will try to reach them through different way
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