Unsuspend number

Eudilor
Eudilor Posts: 1 ✭✭
edited February 2022 in My Mobile

Hi, I was late on my payment. And this morning I wanted to make a payment. It has been 2 hours and it is still suspended. Please help for I need my phone to be working. Thank you so much

Best Answer

  • ArineC
    ArineC Posts: 11 ✭✭
    Answer ✓

    Hello there :)

    I think the fastest way to solve this issue is to chat with the customer service. Go to : https://fizz.ca/fr/faq/resoudre-un-enjeu and then click on the green question mark on the bottom of the page. You'll then be able to chat with a customer representative who can assist you.

    Good luck :o)

Answers

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @Eudilor, it is not uncommon for these things to require several hours to process. I would suggest you reboot your phone in a while and see if you again have service. Another method to contact a Fizz team member is to log in, go to My Settings and Contact Form. This opens a Support Ticket and someone will respond via email.

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Usually it takes between 3 and 5 hours to reactivate automatically. As suggested you can contact support. They might be able to manually overrule that

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