Change Province

@SayyedAhmadKhadem

If you're moving to Ottawa area, here's how you can edit your home address:

1. Go to My Account, in Your plans
2. Go to Manage my plan.
3. Click on Change home address.

*To change the address of your Home Internet, consult I’m moving. How do I change my address for my Home Internet service? 

*You’ll be able to update your shipping address when you’ll have to plan a new delivery (for a SIM card or a Fizz Wi-Fi modem for example), and your billing address when you’ll add a credit card to your account.

Source: https://fizz.ca/en/faq/how-do-i-change-my-personal-information

@SayyedAhmadKhadem

And here's how to contact Fizz’s support team directly. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

@SayyedAhmadKhadem

Yes, of course you can use your plan since it is still active, and when you choose to switch providers, here's how you will proceed according to the choice you make:

Cancelling WITHOUT keeping your number

Log into your Fizz account to do it yourself:

1. Go to My plans in your Fizz account.
2. Select the plan you wish to close.
3. Click on Manage.
4. Select Unsubscribe to begin the process.
5. Select the credit card to which you will transfer any remaining funds in your Wallet.

Cancelling and KEEPING your number

To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.

The process is simple: tell your new provider that you intend to keep your number. Your new provider will contact Fizz to disable your Fizz plan. The cancellation will only come into effect after your new provider has retrieved your phone number.

Your new provider will ask you to identify your Fizz plan to confirm your number transfer. Before you call your new provider, have the following information handy:

• Your Fizz account number: To find your account number, go to My Plan, then go in Manage. Beneath your telephone number you’ll see your 8 digits account ID starting by 2 or 3...
• OR The IMEI number for the last phone you used with your Fizz plan: This is your phone’s identity card; it also allows us to identify your plan. Your IMEI number can be found by dialing *#06# in your phone’s keypad.

If you are transferring your number over to another mobile provider: 

- Once you completed your subscription with this new provider and requested the transfer of your Fizz number, you’ll receive via text messaging a transfer authorization request. This text MUST be answered within the prescribed time frame (90 minutes) to confirm your wish to transfer this number. 

- If this text message remains unanswered, or if you answer after the prescribed time, your request to transfer your number will be cancelled. You will need to contact the other provider directly to initiate a new request. 

- If you don’t receive the transfer authorization request by text messaging, contact the other provider directly to initiate a new request. If you still don’t receive anything with that second attempt, then contact our Customer Service team: log into your Fizz account, and click on the chat bubble located in the bottom right corner of the page during our business hours.  

Cancelling before the end of your payment cycle

If you choose to cancel your Fizz mobile service before the end of your payment cycle, know that you will not receive any prorated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours.

Source: https://fizz.ca/en/faq/unsubscribe

@SayyedAhmadKhadem

You're welcome!