I have no internet connection

Frankie_B · January 2022

I tried a restart and a factory reset but not all lights are on my modem.

The downstream light is flashing and the upstream light is off.

Stopped within the last few hours.

Is there an outage?

Whizz · January 2022

Hello Frankie_B,

I am sorry to hear about this situation.
I have verified your connection and at the moment is being affected by a maintenance work in your area.
We do not have an estimated time mentioned but I can assure you our technicians are working as we speak and the service will be restored as soon as possible.

Have a lovely day,
-Alex

Dapfizzer · January 2022

@Frankie_B

Hi,

you should contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

I have no internet connection

Best Answer

Answers

Categories