download speed

patrix
patrix Posts: 8 ✭✭
edited January 2022 in Internet

Why is my download speed way slower than what i'm paying for 120mbps..?!!!!!!!!

Best Answer

  • Whizz
    Whizz Posts: 23,635 admin
    Answer ✓

    Hello patrix,

    I am sorry to hear about this situation.
    I can see that your modem is online for over 40 days. Please restart the modem by unplugging the power cord for 15 seconds and test the connection again. 
    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
    If by any chance the issue persists please contact our support team to investigate this further. 

    Have a lovely day,
    -Alex

Answers

  • patrix
    patrix Posts: 8 ✭✭

    HELLO......????????? IS THERE ANYONE OUT THERE FFS.!?!?!?!

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @patrix


    Hi,

    some subscribers seem to have problems with internet connection today, probably due to the temperature, so I suggest that you contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • patrix
    patrix Posts: 8 ✭✭
    edited January 2022

    Thank you Dapfizzer and Alex, for your reply. You guys are the 1st people to actually bring any solution to any of my problems since i've been with Fizz

  • patrix
    patrix Posts: 8 ✭✭

    Better now...

  • notaboutchris
    notaboutchris Posts: 3 ✭✭

    Super slow internet tonight, i did a speed test, I'm getting 1 mbps instead of 120... very odd

  • Doomdrou
    Doomdrou Posts: 1,386 ✭✭

    Is it okay today? There was some disruption yesterday due to the snowstorm. Do you still have speed problems?

  • SquikyBird
    SquikyBird Posts: 1,613 ✭✭

    It’s strange how many people have speed problems with the 120 mbps 🤔

    Why this ?

This discussion has been closed.