Is call forward to my VOIP Service (local number) a problem for fizz?

tresbizy Posts: 9 ✭✭

January 2022 edited January 2022 in My Mobile

My call forward settings work when forwarding to another fizz number, but not to my VOIP Service with my home number? Has this problem been answered anywhere?

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Best Answer

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  Dapfizzer Posts: 10,182 ✭✭

  January 2022 Answer ✓

  @tresbizy

  
  

  Okay I see, forgive my mistake. I never try it whit VOIP, but here's all the the information available on the FAQ about call forwarding: https://fizz.ca/en/faq/how-do-i-set-up-call-forwarding

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Answers

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  Dapfizzer Posts: 10,182 ✭✭

  January 2022

  @tresbizy

  
  

  Hi,

  it is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP.

  
  

  Source: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

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  tresbizy Posts: 9 ✭✭

  January 2022

  Hi I am not sure if we mean the same thing: I am trying to conditional call forward my calls to our VOIP service. With Rogers I was able to call forwarding our Rogers phone to VOIP before joining Fizz.

  Thanks ⛄️

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  tresbizy Posts: 9 ✭✭

  January 2022

  Thanks for your reply.

  I traced it to a feature in my VIOP service that needed to be turned off.

  Everything seems to be working now.

  BTY: 004 all call conditional forwards - works with Fizz too.

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  Dapfizzer Posts: 10,182 ✭✭

  January 2022

  @tresbizy

  
  

  You're welcome!

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