Is call forward to my VOIP Service (local number) a problem for fizz?

tresbizy
tresbizy Posts: 3
edited January 14 in My Mobile

My call forward settings work when forwarding to another fizz number, but not to my VOIP Service with my home number? Has this problem been answered anywhere?

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  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 4,789

    @tresbizy


    Hi,

    it is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP.


    Source: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

  • tresbizy
    tresbizy Posts: 3

    Hi I am not sure if we mean the same thing: I am trying to conditional call forward my calls to our VOIP service. With Rogers I was able to call forwarding our Rogers phone to VOIP before joining Fizz.

    Thanks ⛄️

  • tresbizy
    tresbizy Posts: 3

    Thanks for your reply.

    I traced it to a feature in my VIOP service that needed to be turned off.

    Everything seems to be working now.

    BTY: 004 all call conditional forwards - works with Fizz too.

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 4,789

    @tresbizy


    You're welcome!

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