where I can find the bubble to chat with a real customer service person please?
I'd like to move my service to an address where the city just assign a street number, and Hydro Quebec already connected the electricity, however Fizz cannot recognize this address yet, but the neighbor in the same building they are using Fizz, so I'm sure I can get the service. Please let me know how I can talk to a real customer service person to have it resolved. Thank you.
Best Answer
-
Hello @Linda_Che
To chat with Fizz
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big ❔ question mark in a green bubble.
- Click it, options will be displayed
- Choose "💬 Chat"
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
The ❔ not visible or does nothing? Make sure…
- try in incognito/private mode
- to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
- to try on another device (mobile, laptop, tablet)
- you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
- you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
- you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
- no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- JavaScript is enabled
- no VPN disables the rendering, some have ad blockers
- to empty your cache
The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
ALTERNATIVES
- Facebook Messenger at https://www.facebook.com/fizzca (open hours detailed over there)
- Twitter private https://mobile.twitter.com/fizz_ca
- WhatsApp : (438) 393-5814 or see "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
1
Answers
-
Hello Linda-Che, another method to contact Fizz Customer Service is to log in to your account, click on My Settings and Contact Form, this starts an exchange by email.Best of luck.
0 -
J’ai besoin de parler avec une réceptionniste merci
0 -
Hello Linda_Che,
I am sorry to hear about this situation.
As our members suggested please contact our support to investigate this further.
Have a lovely day,
-Alex0
