Visual voicemail is currently unavailable

Alvaro F.
Alvaro F. Posts: 21 ✭✭
edited January 2022 in My Mobile

I'm getting this on my iphone, any idea why?

I see nothing here: https://fizz.ca/en/faq/status-services

Best Answer

  • Whizz
    Whizz Posts: 22,969 admin
    Answer ✓

    Hello Alvaro F.,

    I am sorry to hear about this situation.
    I can see that you have 2 lines active. 
    Please contact our support team as Fling suggested and provide them with more details to investigate this further. 

    Have a lovely day,
    -Alex

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited January 2022

    Hi Alvaro,


    Ask why to Fizz support


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz learn you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Alvaro F.
    Alvaro F. Posts: 21 ✭✭

    all good, It is working again. I'm not sure if just a glitch or sending the STATE text worked.

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