Why I still did not get the rewards !

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oliviersu
oliviersu Posts: 2 ✭✭
edited January 2022 in About my account

I used my friend code :3A3BH to create this account and pay two months fee . we still not get the rewards . Could you help us to check ?

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  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭
    Answer ✓
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    Hello another option to contact Fizz Customer Service is My Contact under My Settings. Responses arrive via email. They can best resolve this problem for you.

  • RyHi
    RyHi Posts: 150 ✭✭
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    Can you see that the referral is pending? If so, you will get it, if not, you likely didn't enter the code at the right time. You need to do it at activation, not at account set up.

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @oliviersu


    Hi,

    you are notified every time a referred friend subscribes, activates their account and makes their second payment. You will receive an in-account notification, and depending on your communications preferences, an email or a text.

    To track the status of your invited friends, and know the amount of the referral bonus you'll receive (or referral bonuses if several of your friends activated their plan using your referral code) :

    1. Go to My Profile in your Fizz account.
    2. Select Referral Bonuses.

     

    You'll see a summary of your referral bonuses, including the amount of each:

    • The amount under Pending corresponds to your referral bonuses that are waiting for your friends’ second payment.   
    • The amount under Total received represents the bonuses you received.
    • Under Used, you’ll see the amount of your bonuses that were applied to date on your monthly payments.
    • The amount under Balance corresponds to the amount left to apply to your upcoming payments.
    total amount of referral history and status


     Source: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends#3

  • oliviersu
    oliviersu Posts: 2 ✭✭
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    @Dapfizzer I knew how to check the bonuses ! My question is we did not get the bonuses from Nov-12-2021 until now !!

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @oliviersu


    Oh, my bad! You'll have to contact directly the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • snow_code_ROZ9N
    snow_code_ROZ9N Posts: 95 ✭✭
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    You can see it from your account page.

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