Unable to transfer a Freedom mobile phone number to Fizz

Laphroaig · January 2022

Hi,

We have been trying to activate a new account by transferring a Freedom mobile phone number to Fizz. However Fizz always gives us an error message. How can we transfer the Freedom mobile phone number to Fizz?

Thanks!

Fling · January 2022

Hi

This link give you a few reason why you can't transfert your number

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

If you are having difficulty transferring your phone number to Fizz, we will work with you to fix the problem. Depending on the situation, you may need to choose a new number. Either way, the issue needs to be resolved within one payment cycle. If it isn’t resolved, your plan will be cancelled three days before the end of your payment cycle.

For more help ask the support

To Chat with Fizz support:

· Connect to your Fizz account by clicking « Login » in the top right corner

· Follow the link on this page: https://fizz.ca/en/faq/status-services

· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

· Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

· Whatsapp: (438) 393-5814

· By private message on Twitter: https://mobile.twitter.com/fizz_ca

· By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Fling · January 2022

Effectivly a Toronto number can't be transfert to Fizz, you need to choose a new number if you want to be a Fizz customer.

Thanks for the quick best answer !

Good evening

Laphroaig · January 2022

Hi,

Thanks for the quick reply.

We actually read all that. We tried entering the IMEI (15 numbers) but the field doesn't allow it.

As for contacting Fizz customer support I clicked the chat bubble, but it just disappear and then nothing happens. I tried using Google Chrome and Safari on a Mac.

That's just weird!

Thank you!

Fling · January 2022

Try later, mayby there are to much people trying to reach them right now

Laphroaig · January 2022

Thank you very much Fling, I appreciate. I think we found our answer. It seems Toronto phone numbers cannot be transferred to Fizz. That's sad :(

Take care and have a good night!

Laphroaig · January 2022

Thanks to you Fling and have a wonderful night!

Fling · January 2022

Thank you and good evening

Unable to transfer a Freedom mobile phone number to Fizz

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I’m having problems transferring my current phone number to Fizz. Why? What can I do?

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