Unable to transfer a Freedom mobile phone number to Fizz

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Laphroaig
Laphroaig Posts: 15 ✭✭
edited January 2022 in My Mobile

Hi,

We have been trying to activate a new account by transferring a Freedom mobile phone number to Fizz. However Fizz always gives us an error message. How can we transfer the Freedom mobile phone number to Fizz?

Thanks!

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  • Fling
    Fling Posts: 8,741 ✭✭
    edited January 2022 Answer ✓
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    Hi


    This link give you a few reason why you can't transfert your number

    For more help ask the support

    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Fling
    Fling Posts: 8,741 ✭✭
    Answer ✓
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    Effectivly a Toronto number can't be transfert to Fizz, you need to choose a new number if you want to be a Fizz customer.

    Thanks for the quick best answer !

    Good evening

Answers

  • Laphroaig
    Laphroaig Posts: 15 ✭✭
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    Hi,

    Thanks for the quick reply.

    We actually read all that. We tried entering the IMEI (15 numbers) but the field doesn't allow it.

    As for contacting Fizz customer support I clicked the chat bubble, but it just disappear and then nothing happens. I tried using Google Chrome and Safari on a Mac.

    That's just weird!

    Thank you!

  • Fling
    Fling Posts: 8,741 ✭✭
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    Try later, mayby there are to much people trying to reach them right now

  • Laphroaig
    Laphroaig Posts: 15 ✭✭
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    Thank you very much Fling, I appreciate. I think we found our answer. It seems Toronto phone numbers cannot be transferred to Fizz. That's sad :(

    Take care and have a good night!

  • Laphroaig
    Laphroaig Posts: 15 ✭✭
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    Thanks to you Fling and have a wonderful night!

  • Fling
    Fling Posts: 8,741 ✭✭
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    Thank you and good evening

This discussion has been closed.