Internet down?

Timothy S. #1080
Timothy S. #1080 Posts: 5 ✭✭
edited January 2022 in Internet

Im just off the island of Montreal and my internet is not working at the moment. Is this a problem for anyone else?

Best Answer

  • Whizz
    Whizz Posts: 22,969 admin
    Answer ✓

    Hello Timothy S. #1080 ,

    Thank you for reaching us.
    I am sorry to hear about this situation.
    Please keep in mind this is not a lie chat session and delays may occur between your questions and our answers.
    I have verified and I can see that your connection is currently affected by a maintenance work that started around 4:45 AM.
    We do not have an estimated time mentioned but I can assure you our technicians are working as we speak and the service will be restored as soon as possible.

    Have a lovely day,
    -Alex

Answers

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭

    Hi @Timothy S. #1080

    Someone in the sector of Ile Perrot mentioned issues as well earlier this morning.

    I suggest you to chat with Fizz to know more.

    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    ALTERNATIVES


  • Timothy S. #1080
    Timothy S. #1080 Posts: 5 ✭✭

    Thank you very much for the update Alex.

  • Timothy S. #1080
    Timothy S. #1080 Posts: 5 ✭✭

    Thank you Philemon, But when I go to the FAQ it’s saying that everything is working but it’s still not working at my home. I tried all the protocols that fizz asked you to check / do but it’s still not working.

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6608524#Comment_6608524

    Sorry it's not resolved as of yet.

    That FAQ page I suggested is only to quickly get the bubble chat "❔" as the page is very simple so it loads faster, and it is easier to see it on mobile. And if we're lucky, it will show a relevant status but I guess it is only updated on major widespread issues. But it would be nice that is shows a customized relevant status to the one seeing it (after all, they know our account's address).

    To better observe a widespread issue, I find downdetector to be a bit more accurate.

    image.png

    Right now the issue seems unresolved so you might have to plan something else, unfortunately.

  • Emporium
    Emporium Posts: 2,305 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6608524#Comment_6608524

    Hi @Timothy S. #1080

    Unfortunately, the "status of our services" page on Fizz's website is kind of useless. Seems to be a static page and I have never seen it change to indicate any outages. Not even during the recent wind storms which affected a large number of users at the same time. Even Videotron does not have such a page online :(

    Other than the site downdetector site mentioned above, he is another site which does the same:

    https://istheservicedowncanada.com/status/videotron

    I use a combination of both sites. Site mentioned by other user has more comments from users, but the site I list here has a little more interactive map, that you can zoom in to see the various areas affected. The downdetector site used to have zoom option, but seems to e a hit&miss when it works.

    Hope the issue is fixed soon for you.

This discussion has been closed.

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