How the hell do I talk to someone

Syco
Syco Posts: 1 ✭✭
edited January 2022 in Internet

I've been trying to fix my internet issue with no success I need to talk to someone

Best Answer

  • Whizz
    Whizz Posts: 23,455 admin
    Answer ✓

    Hello Syco,

    I am sorry to hear about this.
    I can see that you contacted our support team and a ticket was escalated for this situation.
    You will be contacted via e-mail as soon as we have any updates.

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited January 2022

    @Syco


    Hi,

    there's how you can directly contact the customer service to resolve this isue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814


    *Please take note of the temporary tweaks made to our live chat hours for the holidays:

    24/12 : 7 am- 10 pm(EST)

    25/12 : 9 am- 6 pm (EST)

    31/12 : 7 am-4 pm (EST)

    01/01 : 7 am- 10 pm (EST)


  • Tommy V. #1175
    Tommy V. #1175 Posts: 34 ✭✭

    It's only via chat sorry

  • Windman1961
    Windman1961 Posts: 181 ✭✭

    I had more success reaching someone by messenger. On the ? as stated above

  • StefanM
    StefanM Posts: 1,453 ✭✭

    Chat might be the easiest solution. That’s what usually gets me help quickly. Alternatively you can also reach out to Fizz via WhatsApp or Messenger. They do not offer a hotline you can call.

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, as others have pointed out there are several online chat features to reach a Fizz agent. Another option is the Contact Form in My Settings. This allows you send your complaint/request, include an attachment like a screenshot and go do other things rather than wait. Their responses arrive via the email address on your account.

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