I found that your company chatged twice on December billing. You charged $17.25 on Dec 8 and again $ 12.02 on Dec 17. please let me know that reason why.
did you check in the transaction history what the charge was
This is the fizz's guide https://fizz.ca/en/transaction-history
You can always contact the support, if it is a mistake they will refund you
You can chat in direct
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
This is bad
Hello, Jessy has it right, did you check the transaction history in your account and what are the total charges for your monthly plan and any add-ons? It doesn't seem to be double billing as the amounts are different. If the amounts are still incorrect you can also use the Contact Form in My Settings to contact Customer Service, this method allows you to include a screenshot of the page showing the charges to your account. Good luck in resolving the matter.
Here we are all just users like yourself, and obviously no access to your account (which is a good thing) :)
If you have checked your Transaction History and still can't figure it out, any potential billing issues should be taken up directly with Fizz support team, which is available only online.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
**** Note the 2021 holiday hours:
i had this issue turns out they didnt chare me the month before. check you account and see if they missed any charges if they did contact them as per below
Hi bigman35,Thank you for your question. I've just verified your Fizz account and I see that these transactions are visible in your Transaction history and you can follow the steps that Jessy suggested to see for yourself the details of these payments. You have more details on this FAQ: https://fizz.ca/en/transaction-history If you feel the need for more details or clarification, I'mkindly asking you to contact us in private by live chat or via socialmedia: Facebook Messenger or Twitter. Please check the info providedon the following links:
https://facebook.com/fizzcatwitter.com/fizz_ca/Happy New Year!-Radu