Add on not working and 1G peek not working
I just confirmed that I had purchased an add on on November 18th. It never showed on my plan. Today I accepted a 1G perk and that too isn't showing on my plan. I've had zero data since November 18th with a frequent Sign in to Network message. There is a triangle with an exclamation point on the top left of my phone. I don't know why I cannot access both 1G I added on.
Best Answer
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Just curious, have you ensured that your APN settings on you phone are correctly set ?
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
And potentially enable "roaming" on your phone, to ensure a seamless transfer when you are outside the Fizz area, so it can jump to partner networks. Roaming on Fizz does NOT incur additional fees (like some other providers). However you just need to ensure you use the FIZZ network for the majority of the time.
Otherwise, if this fails also, you should contact customer service ideally via CHAT, using the instructions above.
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Answers
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Did you try to use a different browser?
If this doesn't help, please contact the support, but today they will close at 4pm
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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Hi Brigitte,
Like Emporium told you check your APN.
Fizz learn you how to reach them in this link
Have a nice day
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Did you disable the mobile data in your phone?
The steps to follow to enable your phone to use mobile data vary depending on the model of your phone. Here are two examples:
Android: Settings → Mobile network → Mobile data
iPhone: Settings → Cellular network → Cellular data
or
Check that a mobile data usage limit has not been set on your phone.
For example: Settings → Connections → Mobile data usage
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if its just 1Gb ask the community and give us your referral code we can send you 1Gb this month.
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Hi Brigitte M.,
Thank you for bringing this issue to our attention.
I see that you had already reached us in private and after chatting with a colleague of mine you confirmed that the issue has been resolved.
If we can help you with anything else, I'mkindly asking you to contact us in private by live chat or via socialmedia: Facebook Messenger or Twitter. Please check the info providedon the following links:
https://fizz.ca/en/contact-ustwitter.com/fizz_ca/
Happy New Year!
-Radu0
