Add on not working and 1G peek not working

Brigitte M. #21582
edited January 9 in About my account

I just confirmed that I had purchased an add on on November 18th. It never showed on my plan. Today I accepted a 1G perk and that too isn't showing on my plan. I've had zero data since November 18th with a frequent Sign in to Network message. There is a triangle with an exclamation point on the top left of my phone. I don't know why I cannot access both 1G I added on.

Best Answer

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,118
    Answer ✓

    Hi @Brigitte M. #21582

    Just curious, have you ensured that your APN settings on you phone are correctly set ?

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    And potentially enable "roaming" on your phone, to ensure a seamless transfer when you are outside the Fizz area, so it can jump to partner networks. Roaming on Fizz does NOT incur additional fees (like some other providers). However you just need to ensure you use the FIZZ network for the majority of the time.

    Otherwise, if this fails also, you should contact customer service ideally via CHAT, using the instructions above.

Answers

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,408

    Hi @Brigitte M. #21582

    Did you try to use a different browser?

    If this doesn't help, please contact the support, but today they will close at 4pm

    You can chat in direct

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Fling
    Fling ⭐ :REFERRAL CODE: ⭐ OKWPW ⭐ :CODE RÉFÉRENCE: ⭐Posts: 5,097

    Hi Brigitte,


    Like Emporium told you check your APN.


    Fizz learn you how to reach them in this link


    Have a nice day

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,408

    Hi @Brigitte M. #21582

    Did you disable the mobile data in your phone?

    The steps to follow to enable your phone to use mobile data vary depending on the model of your phone. Here are two examples:

    Android: Settings → Mobile network → Mobile data

    iPhone:   Settings → Cellular network → Cellular data


    or

    Check that a mobile data usage limit has not been set on your phone.

    For example:  Settings → Connections → Mobile data usage

  • ColinCreado
    ColinCreado Hochelaga, Montreal, QC 9RGHC for data gifts thankyou!!Posts: 123

    if its just 1Gb ask the community and give us your referral code we can send you 1Gb this month.

  • Whizz
    Whizz Posts: 13,728

    Hi Brigitte M.,

    Thank you for bringing this issue to our attention.

    I see that you had already reached us in private and after chatting with a colleague of mine you confirmed that the issue has been resolved. 

    If we can help you with anything else, I'mkindly asking you to contact us in private by live chat or via socialmedia: Facebook Messenger or Twitter. Please check the info providedon the following links:

    https://fizz.ca/en/contact-us

    https://facebook.com/fizzca

    twitter.com/fizz_ca/

    Happy New Year!

    -Radu

This discussion has been closed.