double charge on Dec billing?

bigman35
bigman35 Posts: 1 ✭✭
edited January 2022 in Your Fizz Account

I found that your company chatged twice on December billing. You charged $17.25 on Dec 8 and again $ 12.02 on Dec 17. please let me know that reason why.

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Answers

  • Katia68
    Katia68 Posts: 7 ✭✭

    This is bad

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, Jessy has it right, did you check the transaction history in your account and what are the total charges for your monthly plan and any add-ons? It doesn't seem to be double billing as the amounts are different. If the amounts are still incorrect you can also use the Contact Form in My Settings to contact Customer Service, this method allows you to include a screenshot of the page showing the charges to your account. Good luck in resolving the matter.

  • Emporium
    Emporium Posts: 2,305 ✭✭

    @bigman35

    Here we are all just users like yourself, and obviously no access to your account (which is a good thing) :)

    If you have checked your Transaction History and still can't figure it out, any potential billing issues should be taken up directly with Fizz support team, which is available only online.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


    **** Note the 2021 holiday hours:

    • Dec 31 : 7 am-4 pm (EST)
    • Jan 01 : 7 am-10 pm (EST)


  • ColinCreado
    ColinCreado Posts: 134 ✭✭

    i had this issue turns out they didnt chare me the month before. check you account and see if they missed any charges if they did contact them as per below


    You can chat in direct

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,077 admin

    Hi bigman35,

    Thank you for your question. 

     I've just verified your Fizz account and I see that these transactions are visible in your Transaction history and you can follow the steps that Jessy suggested to see for yourself the details of these payments. You have more details on this FAQ: https://fizz.ca/en/transaction-history 

    If you feel the need for more details or clarification, I'mkindly asking you to contact us in private by live chat or via socialmedia: Facebook Messenger or Twitter. Please check the info providedon the following links:


    https://fizz.ca/en/contact-us

    https://facebook.com/fizzca

    twitter.com/fizz_ca/

    Happy New Year!

    -Radu


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