why my home internet keep disconnecting?

Hi @behina

Sorry to hear you are having issues.

When the internet disconnects, are the 2nd and 3rd lights from the top (on the modem) still blue solid ? Or have they reverted to Green flashing ? If they reverted to green flashing, then the problem is probably on the outside of the house, and the modem is constantly resyncing. If they are solid blue, then the issue may be just the WiFi. Have you tried with a device that is directly connected with an ethernet cable ?

If the problem persists, Fizz Customer service agents are available online. They can probably run some remote checks to verify the signal quality. And if needed they can send a technician to fix the line if that is the problem.

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
• Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method, but facebook is the easiest.

**** However, due to the holidays, they have shorter hours of operation *******

31/12 : 7 am-4 pm (EST)

01/01 : 7 am- 10 pm (EST)

SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021

Hi Behina

can be a lot of things

Are you loosing the wifi or the modem is loosing the connection?

Did you try to connect a computer with an ethernet cable directly to your modem?

Hi Behida,

Try these solutions because that's what they will tell you if contact them

• https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
• https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
• https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Ask your question to Fizz support

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz learn you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

at some point this happened to me as well. one day I decided to do everything Fizz asked people to do for troubleshooting. did all, nothing got fixed. got into the chat. told them what I had done up until that moment. they sent a technician to my house. cables got renewed and I don't have this issue anymore. it started happening 2 years after I started with Fizz home internet in my new address. so do everything and tell them. they will eventually send someone and it will be fixed.