Why I dont have data signal

andrewmtl
andrewmtl Posts: 1 ✭✭
edited December 2021 in My Mobile

I have a canada plan, but I dont have data signal in ontario

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    Hi Andrew,


    Did you activated your roaming on your phone ?


    To Chat with Fizz support for help

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,637 ✭✭

    If roaming is turned on, you can also try restarting your phone

    or you can enable airplane mode temporarily for 30 seconds.


    Which phone are you using? Make sure automatic network selection is enabled on your phone.

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello, as some of the others have suggest:

    • check to see if you have your device set to use data when roaming, as you have a Canada-wide plan and within Canada there cannot be any roaming charges, just switching from the Fizz network to its partners
    • check to see if your device is set to connect automatically to any available network or manually select the Fizz network, LTE/4G/3G should permit you to use data
    • reset your APN settings to factory, reboot your device and then set up the Fizz APN settings
    • contact Fizz Customer Service via Contact Form under My Settings
    • last step reset your device to factory settings if none of the above resolve the issue

  • Emporium
    Emporium Posts: 2,305 ✭✭

    It's usually just one of 2 things..

    Roaming is not enabled on your phone. Don't worry, Roaming does NOT cost extra or incur any extra fees with Fizz (unlike other providers).

    OR, the APN settings are not correctly set. Depending on the phone you have, you can follow the correct section in this article: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn


    If the problem persists, Fizz Customer service agents are available online.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


    **** However, due to the holidays, they have shorter hours of operation.

    24/12 : 7 am- 10 pm(EST)

    25/12 : 9 am- 6 pm (EST)

    31/12 : 7 am-4 pm (EST)

    01/01 : 7 am- 10 pm (EST)

    SOURCE: https://forum.fizz.ca/en/discussion/2628596/holiday-hours-happy-holidays-2021

  • Yann D. #22965
    Yann D. #22965 Posts: 219 ✭✭

    Thanks for all the infos !

  • MarcVivian
    MarcVivian Posts: 120 ✭✭

    Thank you!

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