Visual voicemail app doesn't work

shao3m · December 2021

Hello,

My android visual voicemail is saying that I need to be connected to a mobile network for it to work. I am. I've tried turning off my WiFi, still nothing.

I have the latest version of the app.

Screenshot_20211218-145001_Visual Voicemail.jpg

Philemon24 · December 2021

Hello @shao3m

I get this message but only when I'm on VPN. Once I get off VPN, it works.

Is it your case?

FYI it will not use wifi but your mobile data. Source: the FAQ.

Fling · December 2021

Hi shao3m,

You read this link ?

https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

Chat with Fizz support for help

· Connect to your Fizz account by clicking « Login » in the top right corner

· Follow the link on this page: https://fizz.ca/en/faq/status-services

· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

· Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Other means of contact

· Whatsapp: (438) 393-5814

· By private message on Twitter: https://mobile.twitter.com/fizz_ca

· By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

shao3m · December 2021

https://forum.fizz.ca/en/discussion/comment/6605612#Comment_6605612

Thanks for the reply. I ended up fixing it. I did have a VPN acting as a DNS filter. I put the vvm app on the whitelist, disabled the VPN temporarily, and then it worked, and has worked ever since (with the VPN on).

Thanks for the suggestion!

Visual voicemail app doesn't work

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