How did my minutes get used

Call history is not available at Fizz to the end user.

Could you not check the call history on your phone ? Pretty much every phone has a history list of outgoung and incoming calls, unless you deleted it.

If you absolutely need a list, you can try to contact customer service, but not sure how detailed of a list they can provide considering it is on a partner network. But you have nothing to lose by asking.

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
• Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method, but facebook is the easiest.