How did my minutes get used

Joujoum
Joujoum Posts: 2 ✭✭
in My Mobile

I bought 60 minutes add on for USA and only 20 minutes were left. How can I find details on how my minutes got used ? What numbers were called? Duration etc ?

Best Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited December 2021 Answer ✓

    Call history is not available at Fizz to the end user.

    Could you not check the call history on your phone ? Pretty much every phone has a history list of outgoung and incoming calls, unless you deleted it.

    If you absolutely need a list, you can try to contact customer service, but not sure how detailed of a list they can provide considering it is on a partner network. But you have nothing to lose by asking.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


  • MarcVivian
    MarcVivian Posts: 120 ✭✭
    Answer ✓

    Thank you!

Answers

  • Joujoum
    Joujoum Posts: 2 ✭✭

    Thank you, your reply is very helpful. But I’m confused a bit, I bought minutes not data, how was I able to place calls on whatsapp in Isn’t whatsapp on wifi? And not a regular phone minutes?

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