How did my minutes get used
Best Answers
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Call history is not available at Fizz to the end user.
Could you not check the call history on your phone ? Pretty much every phone has a history list of outgoung and incoming calls, unless you deleted it.
If you absolutely need a list, you can try to contact customer service, but not sure how detailed of a list they can provide considering it is on a partner network. But you have nothing to lose by asking.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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Thank you!
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Thank you, your reply is very helpful. But I’m confused a bit, I bought minutes not data, how was I able to place calls on whatsapp in Isn’t whatsapp on wifi? And not a regular phone minutes?
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