I can’t get to my dad’s fizz account

Chrisbaws
Chrisbaws Posts: 2 ✭✭
edited January 2022 in Your Fizz Account

I can’t get to my dad’s fizz account, and now we are in another country so I can’t “forget password” to access his account. We basically just want to add a bunch of call minutes so that he can receive calls from canada.

Best Answer

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021 Answer ✓

    Hi Chrisbaw,


    Your only choice is to talk whit Fizz support


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭

    I can second what Fling has said. However, why can't you access the account via the "forgot password" button? It sends a reset link to your email. So as long as you have access to wifi/internet it should work

  • Chrisbaws
    Chrisbaws Posts: 2 ✭✭

    Its for my fathers account, he does know his email password, on bis computer back home its automatic but we are not in canada right now.

  • MarcVivian
    MarcVivian Posts: 120 ✭✭

    Thank you!

This discussion has been closed.

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