why error 69

Alane
Alane Posts: 4 ✭✭
in My Mobile

I am on vacation in Nicaragua and my text messages stopped working. I have money in my wallet

Best Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭
    Answer ✓

    Have you tried switching network provider ? Sometimes the automatically selected one may not work. If there is another provider available under the providers list, try to select it manually and see if that helps.

    I am assuming that it was working for a while, correct ?

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021 Answer ✓

    Hi Alane,


    Ask the question to Fizz support, they can see what's going on whit your account


    To Chat with Fizz support:

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

Answers

This discussion has been closed.

Categories