Not receive SIM card

Emmyxu15
Emmyxu15 Posts: 1 ✭✭
edited December 2021 in My Mobile

order ID 696#########

said delivered but not true

Best Answer

Answers

  • Fling
    Fling Posts: 9,194 ✭✭
    edited December 2021

    @Emmyxu15


    You need to talk to the support, they will tell you to buy another one and when you had activate the new one they will refund you the one not received


    To Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    5- Choose the option 💬 chat


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Good evening

  • vanigh
    vanigh Posts: 328 ✭✭

    It's a common problem, the courrier sticks the envelope on the front door, if you don't pick it up fast enough it gets stolen, do as Fling suggests.

    You can also buy one from Couche Tard.

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