My modem is not working, the reset button has been pushed in, I can't reset, I need a technician

Hello Maia A.,

Thank you for reaching us.
I am sorry to hear about this situation.
I just verified and it seems that you are not the only one affected. I have escalated this for further investigations.
We do not have an estimated time mentioned since we need to investigate the cause of this but I can assure you we will have the service restored as soon as possible.
We will contact you via e-mail once we have more details.
I apologize for the inconvenience.

Have a lovely day,
-Alex