Have unlimited calls/data but I cannot make call - getting error "out of calls"

MaggieDancer
MaggieDancer Posts: 2 ✭✭
in My Mobile

I can receive but not place calls? I've been on Fizz for several months now and lately, I am getting the message that I have only 3 calls left or 1 call left, etc. I can receive calls but not make outgoing calls.

I was on a call (my Mom called me) and after 14 min, it disconnected us.

Thoughts?

Best Answer

  • Whizz
    Whizz Posts: 23,074 admin
    Answer ✓

    Hello MaggieDancer,

    To reach our support you will have to be logged into your Fizz account and access an FAQ like this one for example  https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    Once you access it a green bubble will appear in the bottom right-hand corner.
    If you press that you will see multiple ways to reach us including the live chat. 

    Have a lovely day,
    -Alex

Answers

  • Whizz
    Whizz Posts: 23,074 admin

    Hello MaggieDancer,

    I am sorry to hear about this situation.
    If they are local calls you shouldn't have any issues since you have unlimited minutes.  
    Please contact our support team and provide them with more details to have this escalated for further investigations: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

  • MaggieDancer
    MaggieDancer Posts: 2 ✭✭

    Sorry - I have gone through that link and I don't know where to click next to create a ticket?

    And it's long distance - I am in Guelph and my Mom is in Ottawa.

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