Refund issus

Tania F. #734
Tania F. #734 Posts: 4 ✭✭
in My Mobile

Hi, I received an email on December 4th saying that I received my refund, but I sfill haven't gotten anything.

Best Answer

  • Whizz
    Whizz Posts: 23,050 admin
    Answer ✓

    Hi Tania F. #734,
    Thank you for reaching out to us.

    I can see here that you were indeed refunded on December 4th at 10:21 AM with 55.71$.
    You're also able to see this under My plans-> Transaction history from yourend:
    https://fizz.ca/en/transaction-history

    Keep in mind that the sum may take a few business days to reach your actual bank account depending on your bank.

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Tania F. #734


    Hi Tania,

    I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭

    Hello @Tania F. #734

    Did the notification tell you where and when you'd see the refund?

    Check your transaction histories in:


  • StefanM
    StefanM Posts: 1,453 ✭✭

    the best option for now is to contact Fizz support via chat (My Settings —> Contact Forms —> Green Chat Bubble). They have a specialized team that can look into this for you.

    also keep in my that when Fizz sends you the email, it means they have issued the refund. It can take up to 10 business day to appear back on your original mode of payment.

  • Doomdrou
    Doomdrou Posts: 1,386 ✭✭

    It is normal. We are December 8, and the refund was issued on a Saturday, meaning that your bank or credit card company would only get the information on the 6th. As processing time may take up to 5 working days, it is normal that you did not receive your refund yet.

  • yoddie
    yoddie Posts: 79 ✭✭

    There might be a delay of a few business days, especially over weekends. Please allow up to 3 days and you should have it.

This discussion has been closed.

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