Hi, I have just moved in but since the building is new , it is still stated as a commercial adress
Best Answer
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Fizz can be contacted online:
You can contact a customer service agent.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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Answers
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Hi Rita123,
Youcan contact us on Live chat by using any of our FAQs in the SolutionsHub, such as this one:
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Youjust need to access an FAQ(link) like the one above, scroll throughit and after 10-15 seconds the ? bubble will appear in the bottomright corner of the page.
Clickingon it will reveal multiple contact options, including the Live chatwhich is at the very bottom.
Here you can find more informationabout how you can do that: https://fizz.ca/en/contact-us
Thank you very much for your understanding.Have a good one!
Andrei
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Is the cable going to your apartment already? If not, I think Videotron needs to be aware of it. I'm not sure Fizz can do much about this at the moment.
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