Residential still stated as commercial

Rita123
Rita123 Posts: 3 ✭✭
in Internet

Hello i just moved in to a new building , but since it is new , it is. still. stated as commercial.

How can i. explain this to fizz since they are telling me they cannot install internet ina commercial address.

Thank u

Best Answer

  • Emporium
    Emporium Posts: 2,305 ✭✭
    Answer ✓

    Hi @Rita123

    Fizz can be contacted online. Is there Videotron service in the area that this new building is constructed ?

    You can contact a customer service agent. Will probably need some patience, and will probably need to request an escalation to be able to get them to change this. IF you have any paperwork showing that it is not a residential address, that would certainly make it a "little" easier.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


Answers

  • Doomdrou
    Doomdrou Posts: 1,386 ✭✭

    Do you have the deed or a contract showing that the apartment you are living in is now considered residential? You will certainly need them to prove the information to Fizz. If not, please contact your landlord to make sure he's making the required arrangements with utility companies.

  • Rita123
    Rita123 Posts: 3 ✭✭

    Thank you ! how can we contact Fizz about this ?

  • Philemon24
    Philemon24 Posts: 1,340 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6602866#Comment_6602866

    Chat bubble is the best tool to reach Fizz. This forum is mostly for mutual help between customers.

    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    The advantages of Fizz bubble tool are that it is 24/7 real-time with waiting time management and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    ALTERNATIVES


  • StefanM
    StefanM Posts: 1,453 ✭✭
    edited December 2021

    as has been previously suggested contact Fizz support (My settings —> Contact Forms —> Green Chat Bubble). Make sure you have your contract ready. Also does Vidéotron even have a connection to this new building? Only if they have a cable going there you can actually sign up for Fizz. Since it’s new it could take some time for the infrastructure to be installed

This discussion has been closed.

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