I want to reschedule my appointment and unable to do so. It's been almost 24 hrs.

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Gaz
Gaz Posts: 2 ✭✭
edited December 2021 in Internet

Request advice & help. Thank you.

Best Answer

  • Whizz
    Whizz Posts: 19,102 admin
    Answer ✓
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    Hello Gaz,

    I am sorry to hear about this situation.
    I have verified and the button is indeed missing. 
    I have escalated this situation to our technical team to investigate and fix it. 
    As soon as we have any updates we will contact you right away via e-mail.

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Gaz


    Hi,

    you will be able to do so when 24 hours have passed since the previous appointment expired. The system will allow you to do so.

  • Gaz
    Gaz Posts: 2 ✭✭
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    Hi Alex,

    Thank you so much for your quick response. Appreciate it.

    Have a great evening :)

    Gaz

  • Fling
    Fling Posts: 8,726 ✭✭
    edited December 2021
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    Hi Gaz,


    Here you talk to users like you, try to reach somebody from Fizz support

    To Chat with Fizz support:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a help link page from Fizz Solution Hub: https://fizz.ca/en/faq/how-do-i-manage-my-fizz-account

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    5- Choose the option 💬 chat


    Or follow the advise from Fizz to reach the support on this link: https://fizz.ca/en/contact-us


    Good evening

  • yoddie
    yoddie Posts: 79 ✭✭
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    You should be able to reschedule just by creating a new appointment. Your old one will be cancelled.

This discussion has been closed.

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