i just activated my sim and i cant receive any call

alaaach5
alaaach5 Posts: 3 ✭✭
edited December 2021 in My Mobile

please help its been 4 hours since i actuvated my sim and i still cant receive phone call but i can call everbody and i also cant receive txt message

Best Answer

  • Whizz
    Whizz Posts: 23,075 admin
    Answer ✓

    Hello alaaach5,

    I am sorry to hear about this situation.
    I just verified your line and from my side it's fully activated and you should be able to use all your services.  
    Please try restarting the phone or turning airplane mode On for 5 seconds and Off.
    Here you can also find more troubleshooting you can try: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
    If the issue still persists please contact our support team to investigate this further. 

    Have a lovely day,
    -Alex

Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭

    It can sometimes take up to 24hours (max) for everything to settle in the system (especially for incoming).

    I assume you have tried to reboot your phone ?

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @alaaach5


    Hi,

    if you selected a new number, configuring your plan won’t take long. We’ll send you a text when your plan is ready to use. 

    If you’re transferring your phone number to Fizz, the process can take up to two (2) hours. In the meantime, you can use Wi-Fi and the data in your plan. You can also make calls or send text messages, but you won’t be able to receive any. We’ll send you a text when your plan is ready to use.

     

    Source: https://fizz.ca/en/faq/activate#4

  • alaaach5
    alaaach5 Posts: 3 ✭✭

    i still cant receive phone call

  • alaaach5
    alaaach5 Posts: 3 ✭✭

    i tried restarting my phone and airplane mode 5sec

This discussion has been closed.

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