What do I do my Canada/ USA plan is not working in Florida?
Best Answer
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@Suewhite1 Did you activate the roaming on your phone ?
Make sure to activate the roaming option of your phone, or else it'll block your usage.
Also check this : https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-and-cant-make-any-calls-why
Restart your phone
- Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
- After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your phone to recover its authorization to access the network
Make sure your phone selects the Fizz mobile network
- IMPORTANT: Before starting this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.
- The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:
- Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
- iPhone: Settings → Operators → Automatic/Fizz
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Answers
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Activate roaming on your phone, re-boot, you can try manually selecting networks available, should be either At&t or T Mobile.
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IF the above doesn't work, please contact FIZZ at https://fizz.ca/en/contact-us
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