Need help activating my sim card keeping my exixting mobile phne number 438 ***-**20

@Normtail

Hi,

I strongly suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

They'll surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Did you restart your phone after putting the Fizz SIM card in your phone ?

You can check any activation error in your FIzz account in your notifications.

https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do<

Your number will be transferred and activated within two hours of activating your SIM card. To learn more about this, see: I just activated my SIM card. How long before I can use my plan? 

I am having difficulty transferring my number. Why?

There are several reasons why we may have been unable to transfer your current phone to your Fizz plan. You will receive an in-account notification explaining why the transfer failed and providing next steps for solving the problem. How to check your Fizz notifications. 

5. Technical difficulties

You will receive an email and/or in-account notification within two hours that provides details about the specific issue and the steps needed to resolve any technical difficulties.

While we resolve this technical difficulty, your new Fizz plan will be activated so you can start using it. You will be able to make calls, text and use your data. You will not be able to receive calls or text messages (they will still be directed to your old provider). Read your in-account notifications. 

By default you will receive in-account payment notifications about on the Fizz plans in your account. Depending on how you set your communications preferences, you may receive other in-account notifications — about My Rewards, usage, other plans on your account, referred friends, etc.

Learn how to set your communications preferences

Login to your account to read your messages

To read your account notifications, go to the the Notifications tab in your account:

1. Go to Notifications in your Fizz account.
2. Click on each summary to read the full notification.

Notifications Preferences My account

DId you activate your mobile data ?

Activate mobile data

1. Activate mobile data on your phone.
2. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doing this, you can allow or prevent your phone from using mobile data.
3. The steps to follow to enable your phone to use mobile data vary depending on the model of your phone. Here are two examples:
4. Android: Settings → Mobile network → Mobile data
5. iPhone:   Settings → Cellular network → Cellular data
6.  
7. If you are outside your coverage zone, you may need to activate mobile roaming data.
8. 
   
9. The steps to follow to activate mobile roaming data vary depending on the model of your phone. here are two examples:
10. Android: Settings → Mobile network → Roaming
11. iPhone:   Settings → General → Cellular → Options → Data roaming
12.  
13. How to use data while you are roaming

Restart your phone

1. Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
2. Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.
3. "Airplane mode" and "offline mode"
4. Make sure your phone is not in airplane mode or offline mode.
5. If airplane mode or offline mode is activated, calls, mobile data, WiFi and Bluetooth will not function on your phone.
6. The process of turning off airplane mode or offline mode will vary depending on your phone. Here are two examples:
7. Android: Slide your finger from the top to the bottom of the screen (options panel) → Offline mode
8. iPhone: Settings → Airplane mode
9. Check if you have a data usage limit
10. Check that a mobile data usage limit has not been set on your phone.
11. For example:  Settings → Connections → Mobile data usage
12. Note: Some phones do not offer this option.
13. 
    
14. Some non-native applications can also block access to mobile data.
15. Make sure your phone’s APN has been correctly configured
16. Android
17. 
    
18. Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
19. Settings → Connections → Mobile networks → Access Point Names → APN
20. Fizz APN settings are:

• APN: mobile.bm
• MMSC: http://mms.mobile.bm
• MMS proxy: mmsproxy.mobile.bm
• MMS port: 80
• APN type: default,mms,supl      

1.      
2. If your phone offers you a predetermined APN type, choose “Internet + MMS”
3. Other fields should be filled by default; if empty, they are not mandatory.
4. It is also possible to resend the network settings to your Android phone from your Fizz account. Click here to know how.
5.  
6. iPhone
7. 1. Make the software update

• Connect to a Wi-Fi network
• Download the latest iOS software update

1.  
2. 2. Update the carrier settings

• Once the software update is done, the iPhone will offer a carrier settings update. Make sure to accept it.

2. Mobile network selection
3. Make sure your phone is configured to automatically select the Fizz mobile network.
4. IMPORTANT: Before beginning this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.
5. The steps for enabling your phone to automatically choose a network vary depending on the type of phone. Here are two examples:
6. Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
7. iPhone:   Settings → Operators → Automatic/Fizz
8. Test the network using a different phone
9. If possible, test the network using a different phone.
10. If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM card into this phone and see if it is possible to access the internet. This will tell you if your phone is the source of the problem.

• If the issue cannot be reproduced and is therefore limited to your phone, it may be necessary to reset your phone to its default settings.
• If the issue does occur on the second phone, there could be an issue with our systems. Report this issue to one of our customer support représentatives. 

1. Conversely, if you do not have access to another phone compatible with the Fizz network but do have access to another active Fizz SIM card with a plan that includes mobile data, insert this card into your phone.

• If the situation does not occur with this second SIM card, you phone could be the cause. It may be necessary to reset your phone to its default settings.
• If the situation cannot be reproduced, it may be an issue with the plan and/or the original SIM card. Report this issue to one of our customer support représentatives.

1. Reset your phone’s network settings
2. IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.
3. The steps to follow to reset your network settings will vary depending on the type of phone. Here are two examples:
4. Android: Settings → General management → Reset → Reset network settings
5. iPhone:  Settings → General → Reset → Reset network settings

Activate mobile data

1. Activate mobile data on your phone.
2. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doing this, you can allow or prevent your phone from using mobile data.
3. The steps to follow to enable your phone to use mobile data vary depending on the model of your phone. Here are two examples:
4. Android: Settings → Mobile network → Mobile data
5. iPhone:   Settings → Cellular network → Cellular data
6.  
7. If you are outside your coverage zone, you may need to activate mobile roaming data.
8. 
   
9. The steps to follow to activate mobile roaming data vary depending on the model of your phone. here are two examples:
10. Android: Settings → Mobile network → Roaming
11. iPhone:   Settings → General → Cellular → Options → Data roaming
12.  
13. How to use data while you are roaming

@Normtail

Open the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble on the bottom right corner, than click on it to start your chat session with the customer service.

They'll help you to resolve this isue.