weird outdated error message when trying to apply a bonus

Axel Q.
Axel Q. Posts: 26 ✭✭
in Your Fizz Account

Hello,

for my mobile plan, I am try to apply well earned bonus (upgrade), but I get this weird message that does not make sense to me.

wait-after-13-sept-2019.jpg


Anyone has an idea?

Best Answer

  • Jacques_Assert
    Jacques_Assert Posts: 168 ✭✭
    Answer ✓

    I assume that your system clock is not off by a few years.

    This looks like a technical fault that needs a bug report via the contact '?' links.

Answers

  • Axel Q.
    Axel Q. Posts: 26 ✭✭
    edited October 2021

    Hey,


    i contacted support and they escalated the issue.

    it may be because i just reactivated a plan which i disconnected back in 2019. Anyway that's a bug.

    similar outdated messages appear when trying to adjust the plan or trying to buy add on

    Screenshot_20211026-093840_Chrome.jpg


  • Jacques_Assert
    Jacques_Assert Posts: 168 ✭✭

    Before you get it fixed, you should see if there are any useful features that you can grandfather in before.

    Who knows, maybe their prices will be from 2019 too.

This discussion has been closed.

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