Delivery of my SIM card

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Petrichor
Petrichor Posts: 1 ✭✭
in About my account

Hi,

I'm wondering shouldn't the delivery take two business days to process? I didn't receive it on time so can anyone tell me how to check the progress of delivery?

Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,758 ✭✭
    Answer ✓
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    Hi

    You can check the order history on your Fizz account.

    If delivery is confirmed on your account and you have not received the SIM card, you will need to order another card and contact Fizz to be reimbursed for the missing SIM card.


    You will need a new SIM card. You can also buy it in a participating store: https://fizz.ca/en/sim-card

    Once you've activated you can contact Fizz customer service and they'll refund the $ 10 for the missing card.

    You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.

Answers

  • MyriamC
    MyriamC Posts: 920 ✭✭
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    You can also buy a SIM car in any Couche tard

  • Sickboy
    Sickboy Posts: 105 ✭✭
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    Couche tard is the best place no waiting

    Just walk in ask the clerk and voila you get your sim and 15 min later your account is actiated

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